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Johannesburg, April 2025 – FAW Trucks Southern Africa recently convened its annual Dealer Conference and Awards, uniting its extensive network from across the region for a week dedicated to strategic alignment, collaborative growth, and recognising excellence. This year’s event served as the launchpad for the “2025 FAW Trucks SA Playbook,” a comprehensive strategy designed to redefine customer experience and market leadership in the commercial vehicle sector. The theme for this year’s conference, Ignite, Accelerate, and Drive the 2025 Year, captured the energy and ambition driving FAW Trucks’ vision for the future. 

The core of the conference comprised intensive strategy sessions focused on service enhancements, brand elevation, and market penetration. The week culminated in the prestigious Dealer Awards, honouring top-performing FAW Trucks partners for their outstanding contributions in 2024. 

The prize winners were: 

• Best performance by Retail Sales Dealer (Large) 
  FAW Johannesburg South (ELT Group)  

• Best performance by Retail Sales Dealer (Med – Small) 
  FAW Middelburg (ETTC Group)  

• Best performance by Parts and Service Dealer (Large) 
  FAW Johannesburg South (ELT Group)  

• Best performance by Parts and Service Dealer (Med – Small) 
  FAW Middleburg (ETTC Group) 

• FAW Branch of the year 
  FAW Isando 

• 2024 JH6 Range Champion 
  FAW Johannesburg South (ELT Group) 

• 2024 FAW Independent Dealer of the year 
  FAW Johannesburg South (ELT Group) 

• FAW Special Recognition Award 
  FAW Lesotho  

• FAW Special Recognition Award 
  FAW Bloemfontein 

A key highlight was the unveiling of FAW Trucks’ 2025 product roadmap, showcasing additions to its diverse range of commercial vehicles. These innovations, spanning from versatile freight carriers to robust, extra-heavy-duty trucks, engineered to meet evolving customer needs while setting new benchmarks for performance and reliability. 

“Our dealer network is the cornerstone of our success,” stated Mr. Jian Yang, CEO of FAW Trucks Southern Africa. “The 2025 FAW Trucks strategy will be heavily focused on a renewed commitment to empowering our partners with cutting-edge resources and collaborative strategies. This includes more intensive training programmes for both sales and aftersales support teams, ensuring they are equipped to deliver exceptional service. We are also prioritising network expansion into key areas to provide greater fleet support across Southern Africa. With the introduction of a new range of flagship entrants to the commercial segment and an elevated brand image set to roll out, we are confident that together, we will elevate FAW Trucks to unprecedented levels of customer satisfaction and market influence.” 

This shows the brand’s dedication to providing its network with the tools and insights necessary to exceed customer expectations.  

About FAW Trucks South Africa 

FAW Vehicle Manufacturers SA (PTY) Ltd, established in 1994, is a leading global player in the commercial vehicle manufacturing segment, committed to delivering cutting-edge solutions. With over 72 years of experience globally and as one of the only OEM brands to offer such a diverse and extensive range from small to extra-heavy vehicles, FAW Trucks Southern Africa continues to be a trusted partner for businesses regionally and worldwide. Our comprehensive dealer network plays a vital role in ensuring that customers receive exceptional support and service throughout the African region. This network is strategically positioned to facilitate easy access to resources and assistance tailored to our clients’ unique needs and routes of business. Local production is supported by a state-of-the-art manufacturing facility in the Eastern Cape, where the majority of the range is assembled locally to meet the diverse demands of the Southern African market. This facility not only fosters local job creation but also ensures the delivery of high-quality commercial vehicles specifically designed for regional challenges.  

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Johannesburg, South Africa, March 2025 – FAW Trucks Southern Africa has placed a strong emphasis on continuous technical and non-technical training as well as skill enhancement through its recognised Master Technician initiative. This program, designed to equip aftersales and product support teams with advanced capabilities and knowledge. The training initiative reinforces FAW SA’s commitment to ensuring all customers receive dependable, effective, and premium support throughout its extensive network of dealerships.  

FAW Southern Africa Annual Master Technician training initiative 

FAW SA’s upskilling program is designed to elevate customer service standards across its Southern Africa dealer network. By equipping technicians with in-depth knowledge of FAW’s diverse commercial vehicle range – from compact vans to extra-heavy-duty trucks—the program ensures service teams can meet the unique needs of industries such as logistics, mining, and agriculture. This dedication to continuous learning enhances diagnostic accuracy, streamlines repairs, and minimises downtime, all critical factors in maintaining business operations efficiently. 

Ricqui Alexander, National Aftersales Manager, at FAW Trucks Southern Africa, stated, “Our customers are central to all our activities. The Master Tech training program represents an investment in our dealers and staff, underscoring our commitment to delivering outstanding service. By empowering our technicians with the latest resources and product technology, our customers benefit from vehicles operating at peak performance, supported by a reliable team.”

The effectiveness of this training is apparent in the assurance it fosters across FAW’s national dealership network. Technicians participate in intensive, practical sessions that combine theoretical understanding with real-world applications, ensuring they stay ahead of industry developments. This focus ensures that customers receive a uniformly high level of service whether they visit a dealership in the Eastern Cape or a service centre in Gauteng or even visiting Lusaka – demonstrating FAW SA’s commitment to a consistent support framework across the region where we operate in. 

In addition to enhancing technical skills, the Master Tech program encourages a culture of pride and responsibility. The recent Master Tech Competition that took place in November 2024 showcased the commitment of technicians who approach their work with dedication, carefully refining every aspect to ensure customer satisfaction. This enthusiasm for excellent service not only enhances FAW’s brand but also cultivates enduring relationships with customers who depend on their vehicles as crucial components of their business.   

Read more about the competition and the winners here.  

As a reliable partner in Southern Africa and beyond, FAW Trucks Southern Africa is committed to leading the way in customer support at every stage. The Master Tech training program is a crucial element of this commitment, guaranteeing that the company’s cutting-edge vehicles are supported by exceptional service quality. 

FAW Trucks South Africa: Your Trusted Partner 

FAW Vehicle Manufacturers SA (PTY) Ltd, established in 1994, is a leading global player in the commercial vehicle manufacturing segment, committed to delivering cutting-edge solutions. With over 72 years of experience globally and as one of the only OEM brands to offer such a diverse and extensive range from small to extra-heavy vehicles, FAW Trucks Southern Africa continues to be a trusted partner for businesses regionally and worldwide. Our comprehensive dealer network plays a vital role in ensuring that customers receive exceptional support and service throughout the African region. This network is strategically positioned to facilitate easy access to resources and assistance tailored to our clients’ unique needs and routes of business. Local production is supported by a state-of-the-art manufacturing facility in the Eastern Cape, where the majority of the range is assembled locally to meet the diverse demands of the Southern African market. This facility not only fosters local job creation but also ensures the delivery of high-quality commercial vehicles specifically designed for regional challenges. 

Join the conversation on our Facebook Page  and LinkedIn Profile.   

Subscribe here to receive all the latest news and information from FAW Trucks Southern Africa. 

Johannesburg, South Africa – March 2025 – At FAW Trucks Southern Africa, we take immense pride in delivering reliable, efficient, and high-performance commercial vehicles that empower businesses across the region. As we reflect on some of the successes of 2024, we are thrilled to share the experiences of some of our notable customers who have chosen the FAW JH6 Flagship range  as their trusted partner in logistics and transportation. Their testimonials highlight the exceptional value, performance, and support that FAW Trucks bring to the table. 

Rubtrans Logistics: A Journey of Reliability and Efficiency 

Rubtrans, a key player in the logistics industry, has experienced remarkable success with the FAW JH6 28.500FT model. Their FAW fleet has achieved a 99.8% delivery rate, thanks to the proven reliability and fuel efficiency of the flagship unit. Rubtrans particularly praised the cost-effectiveness of the JH6 500FT, noting that the price per kilometre is significantly lower compared to other brands. The company also highlighted the exceptional service provided by the FAW sales team, who have been instrumental in their journey. Rubtrans plans to expand their fleet with an additional number of  JH6 units in the coming future, a testament to their confidence in FAW’s quality and performance. 

Platinum Energy: Fuel Efficiency and Advanced Features 

Platinum Energy, a leader in the fuel and aviation industry, chose the FAW JH6 28.500FT variant for its outstanding fuel economy and advanced features. Suren Chetty, the owner of Platinum Fuels and Aviation, shared how the FAW trucks have become an integral part of their transport operations. The inclusion of a Lynx Telematics system, which comes free for three years, has been a game-changer for Platinum Energy. This system allows them to track fuel consumption, driver behaviour, and vehicle location, ultimately reducing insurance premiums and enhancing operational efficiency. Platinum Energy is now considering expanding their fleet with more FAW trucks, confident in the brand’s ability to deliver value and reliability. 

Trafalgar Logistics: A Commitment to Quality and Service 

Trafalgar Logistics, a company serving the agricultural and mining sectors in Zambia and the DRC, has also seen significant benefits from the FAW JH6 33.420FT model. Ryan Rossiter, co-owner and director of Trafalgar Logistics, emphasised the truck’s fuel efficiency, driver comfort, and competitive pricing as key factors in their decision to choose FAW. Trafalgar Logistics has had a fantastic experience with FAW’s after-sales service, particularly praising the brand for their  prompt and efficient support. Ryan has already recommended FAW to other transporters, confident in the brand’s ability to deliver top-tier performance.  

Tron Logistics: Unmatched Performance and Driver Comfort 

Tron Logistics, a specialist in courier and express freight, has been operating for nearly a decade. After testing various industry-leading vehicles, they chose the FAW JH6 28.500FT for its exceptional fuel consumption, advanced parabolic suspension system, and 12-gear automatic gearbox. Andreas Pistorius, owner of Tron Logistics, highlighted the truck’s spacious cab and safety features, which have significantly improved driver comfort and rest. With zero downtime and a maintenance plan that includes one year of unlimited kilometres, Tron Logistics is more than satisfied with their investment in FAW. They highly recommend the JH6 500 to other fleet owners, citing its competitive pricing, low maintenance costs, and superior fuel efficiency. 

Nepomuceno Logistics: A New Partnership with FAW Trucks  

Nepomeceno Logistics , a relatively new player in the South African logistics sector, has quickly recognised the value of the FAW JH6 28.500FT. Ricardo (Ricky) Valongo, Operations Manager at Nepo Logistics, shared how the trucks have been instrumental in their operations, particularly in terms of power, fuel consumption, and reliability. Since the addition of the FAW units to their fleet, Nepo Logistics have already seen impressive performance metrics. The company has also been highly satisfied with FAW’s after-sales service, which has been responsive and supportive. Nepo Logistics is now considering expanding their FAW fleet, confident in the brand’s ability to meet their growing needs. 

FAW Trucks South Africa: Your Trusted Partner 

FAW Vehicle Manufacturers SA (PTY) Ltd, established in 1994, is a leading global player in the commercial vehicle manufacturing segment, committed to delivering cutting-edge solutions. With over 72 years of experience globally and as one of the only OEM brands to offer such a diverse and extensive range from small to extra-heavy vehicles, FAW Trucks Southern Africa continues to be a trusted partner for businesses regionally and worldwide. Our comprehensive dealer network plays a vital role in ensuring that customers receive exceptional support and service throughout the African region. This network is strategically positioned to facilitate easy access to resources and assistance tailored to our clients’ unique needs and routes of business. Local production is supported by a state-of-the-art manufacturing facility in the Eastern Cape, where the majority of the range is assembled locally to meet the diverse demands of the Southern African market. This facility not only fosters local job creation but also ensures the delivery of high-quality commercial vehicles specifically designed for regional challenges. 

As we move forward into 2025 and beyond, FAW Trucks South Africa remains committed to delivering innovative, reliable, and efficient solutions that drive our customers’ success. Whether you’re in logistics, mining, agriculture, or any other industry, FAW Trucks is here to support your journey every step of the way. Thank you to all our customers for trusting us with your transportation needs – we look forward to continuing to serve you with excellence. To contact us or locate a dealership in your area, please visit https://www.faw.co.za/contact-us/.  

Join the conversation on our Facebook Page  and LinkedIn Profile.   

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The logistics industry is undergoing significant transformation, driven by evolving global trends and emerging challenges. As a trusted leader in the commercial vehicle manufacturing sector, FAW Trucks Southern Africa is committed to addressing these dynamics and providing innovative solutions to support the industry’s growth and resilience.   

According to a recent analysis by Seabourne Logistics, the logistics sector faces several critical challenges as it moves towards 2025. These include the increasing demand for sustainability, the integration of advanced technologies, supply chain disruptions, and the need for enhanced efficiency in operations. FAW Trucks recognises these challenges and is strategically positioned to help businesses, and the industry at large navigate this complex landscape.   

Sustainability and Environmental Responsibility   

As environmental concerns take centre stage, the logistics industry is under pressure to adopt greener practices. FAW Trucks is at the forefront of this shift, offering a range of fuel-efficient and eco-friendly commercial vehicles designed to reduce carbon emissions without compromising performance. Our commitment to sustainability is further demonstrated through our state-of-the-art manufacturing facility in Gqeberha, Eastern Cape, which prioritises energy efficiency and environmentally conscious production processes.   

Technological Advancements 

The integration of technology, including automation, artificial intelligence, and data analytics, is reshaping logistics operations. FAW Trucks is embracing these advancements by equipping our vehicles with cutting-edge telematics and fleet management systems. These innovations empower businesses to optimise routes, reduce downtime, and enhance overall operational efficiency.   

Supply Chain Resilience 

Global supply chain disruptions, exacerbated by geopolitical tensions and the lingering effects of the COVID-19 pandemic, remain a pressing concern. FAW Trucks’ robust dealer network and local manufacturing capabilities ensure that our customers have access to reliable vehicles and spare parts, minimising disruptions and maintaining business continuity.   

Customised Solutions for Regional Challenges 

The Southern African logistics sector faces unique challenges, including rugged terrains and varying road conditions. FAW Trucks’ diverse range of commercial vehicles, from small to extra-heavy trucks, is specifically designed to meet these demands. Our locally assembled vehicles are built to withstand regional conditions, ensuring durability and reliability for businesses operating across the continent.   

About FAW Trucks Southern Africa 

FAW Vehicle Manufacturers SA (PTY) Ltd, established in 1994, is a leading global player in the commercial vehicle manufacturing segment, committed to delivering cutting-edge solutions. With over 72 years of experience globally and as one of the only OEM brands to offer such a diverse and extensive range from small to extra-heavy vehicles, FAW Trucks Southern Africa continues to be a trusted partner for businesses regionally and worldwide. Our comprehensive dealer network plays a vital role in ensuring that customers receive exceptional support and service throughout the African region. This network is strategically positioned to facilitate easy access to resources and assistance tailored to our clients’ unique needs and routes of business. Local production is supported by a state-of-the-art manufacturing facility in the Eastern Cape, where the majority of the range is assembled locally to meet the diverse demands of the Southern African market. This facility not only fosters local job creation but also ensures the delivery of high-quality commercial vehicles specifically designed for regional challenges. 

Join the conversation on our Facebook Page  and LinkedIn Profile.  

Subscribe here to receive all the latest news and information from FAW Trucks Southern Africa.

FAW Trucks Southern Africa is proud to announce its strategic positioning for 2025, building on the remarkable success of 2024. Our record-breaking year to date sales achievement showcasing our innovative spirit and strategic vision for Southern Africa’s transportation landscape. 

Market Context and Growth 

The South African truck market presents promising opportunities in 2025. According to recent projections, the market is expected to experience an annual growth rate of 1.77%, with a projected market volume of 20,330 vehicle units by 2029. FAW Trucks Southern Africa is strategically positioned to capitalise on this growth, with our diverse product range and strong regional focus. 

Key Highlights for 2025 

New Model Launch: A number of new innovative models will debut in the coming quarter , designed to address the evolving needs of the logistics and transportation sector. 

Market Leadership: Continuing our 2024 success with new record targets to be achieved for both brand and product.

Production Expansion: According to the Coega Development Corporation a significant R200 million investment is planned to expand our Coega plant’s production capacity from 5,000 to 8,000 units annually.  

Industry Outlook 

The logistics market in South Africa is projected to reach USD 137.4 billion by 2030, with a compound annual growth rate of 6.8% from 2025 to 2030. Key growth areas include transportation services, warehousing, and distribution services. However, challenges such as inefficiencies in rail and port systems remain critical to addressing sustainable growth. 

Strategic Focus 

Our approach for 2025 emphasises: 

• Continued innovation in commercial vehicle technology 

• Expansion of our dealer network throughout Africa 

• Enhanced customer support and aftermarket service 

• Addressing market challenges through robust and efficient turnkey solutions 

As we enter the Year of the Snake, we embody its symbolism of transformation and renewal, positioning FAW Trucks Southern Africa for continued success and growth in the dynamic commercial vehicle market. 

FAW Vehicle Manufacturers SA (PTY) Ltd, established in 1994, is a leading global player in the commercial vehicle manufacturing segment, committed to delivering cutting-edge solutions. With over 72 years of experience globally and as one of the only OEM brands to offer such a diverse and extensive range from small to extra-heavy vehicles, FAW Trucks Southern Africa continues to be a trusted partner for businesses regionally and worldwide. Our comprehensive dealer network plays a vital role in ensuring that customers receive exceptional support and service throughout the African region. This network is strategically positioned to facilitate easy access to resources and assistance tailored to our clients’ unique needs and routes of business. Local production is supported by a state-of-the-art manufacturing facility in the Eastern Cape, where the majority of the range is assembled locally to meet the diverse demands of the Southern African market. This facility not only fosters local job creation but also ensures the delivery of high-quality commercial vehicles specifically designed for regional challenges.   

Join the conversation on our Facebook Page and LinkedIn Profile.  

As we approach the end of a remarkable year, FAW Trucks Southern Africa is proud to reflect on the significant number of milestones and achievements that have defined 2024. This year has been a testament to our unwavering commitment to excellence, innovation, and community support. 

Accelerated Momentum and Expansion 

FAW Trucks Southern Africa has continued to build on its impressive momentum from 2023 by expanding its dealer network across Southern Africa. Our strategic growth has been marked by the appointment of new dealers and the enhancement of our corporate image, ensuring a stronger presence in the market. 

Celebrating 30 Years of Excellence 

This year, we celebrated thirty years of success in the Southern African market. Our 30th anniversary was marked by a series of events, including a historic vehicle swap and a grand celebration at our Coega Plant. These events highlighted our rich heritage and commitment to delivering reliable, high-performance trucks. 

Community Engagement and CSR Initiatives 

FAW Trucks Southern Africa has remained dedicated to giving back to the community. We supported various outreach programs and Mandela Day initiatives. Our efforts in empowering future leaders during Youth Month and championing female leadership in the automotive industry have further solidified our role as a socially responsible company. In addition, our dealer network representatives also engaged in CSR initiatives, contributing resources and support to local communities. This included an annual truckers fuction held in Vredendal where funds where raised to support old age homes in the area. 

Innovative Customer Support 

Enhancing customer experience has been a top priority. We launched a dedicated 24/7 service and customer support (CRM) department, ensuring that our clients receive unparalleled assistance. This initiative underscores our commitment to providing comprehensive support and maintaining strong customer relationships. 

Record Sales and New Model Launches 

FAW Trucks Southern Africa achieved record sales with our rugged and dependable commercial vehicle range boasting a complete market offering from small to XHCVs. The success of the JH6 28.500FT model has been particularly noteworthy, and we are excited to prepare for the launch of new models that promise to set new standards in the industry. 

Dealer Network Conference and Awards 

Our annual Dealer Network Conference and 2023 Dealer Awards were resounding successes. These events recognised our dealers’ outstanding contributions and discussed strategies for continued growth and excellence in the coming years. 

Commitment to Quality and Durability 

Ensuring the durability and reliability of our trucks has been a cornerstone of our operations. Our expert parts and service support have been instrumental in maintaining the high standards that our customers expect from FAW Trucks.  

As we look forward to 2025, FAW Trucks Southern Africa remains committed to driving innovation, supporting our communities, and delivering exceptional value to our customers. We thank our partners, dealers, and customers for their unwavering support and look forward to another year of success and growth. 

About FAW Trucks Southern Africa 

FAW Vehicle Manufacturers SA (PTY) Ltd, established in 1994, is a leading global player in the commercial vehicle manufacturing segment, committed to delivering cutting-edge solutions. With over 71 years of experience globally and as one of the only OEM brands to offer such a diverse and extensive range from small to extra-heavy vehicles, FAW Trucks Southern Africa continues to be a trusted partner for businesses regionally and worldwide. Our comprehensive dealer network plays a vital role in ensuring that customers receive exceptional support and service throughout the African region. This network is strategically positioned to facilitate easy access to resources and assistance tailored to our clients’ unique needs and routes of business. Local production is supported by a state-of-the-art manufacturing facility in the Eastern Cape, where the majority of the range is assembled locally to meet the diverse demands of the Southern African market. This facility not only fosters local job creation but also ensures the delivery of high-quality commercial vehicles specifically designed for regional challenges. 

FAW Trucks Southern Africa proudly announced the winners of the 2024 Master Tech Training Competition, showcasing technical excellence within its network. This prestigious event highlights the skills and dedication of technicians across the region. 

Winners of the 2024 Master Tech Training Competition: 

• 1st Place: Franklin Abboy from FAW Eastern Cape 

• 2nd Place: Akshay Ramgoolam from FAW Newcastle 

• 3rd Place: Daryll Govender from FAW Pinetown 

Darren Dreyer, Regional Technical Supervisor, and Ricqui Alexander, National Aftersales Manager, presented the awards. During the prize-giving ceremony, Dreyer acknowledged the dealerships’ dedication and passion, noting that their continuous learning efforts have not gone unnoticed. He emphasised the crucial role they play in ensuring that everything meets high standards behind the scenes. Dreyer encouraged the technicians to inspire their peers who have yet to reach this level of expertise, underscoring the importance of mentorship within the industry. 

Ricqui Alexander also expressed pride in the contestants’ expanded skills, highlighting their vital role as the industry’s backbone. He pointed out that today’s technicians must possess a deep understanding of complex systems that go beyond traditional mechanical skills. Modern vehicles require knowledge of electronics and engineering components, as well as advanced problem-solving abilities, to effectively address customer needs. This shift underscores FAW’s commitment to providing solutions that keep vehicles operational and reliable. 

At FAW Trucks Southern Africa, we understand that delivering exceptional service is fundamental to our success. Our comprehensive technical training programs equip our technicians with the latest skills and knowledge necessary to address any inquiries related to FAW products. This commitment not only boosts the reliability and efficiency of our trucks on the road but also highlights our unwavering dedication to continuous improvement. Maintaining a fleet that operates at peak performance is essential for several reasons: 

• Cost Efficiency: Operating at optimal levels reduces unnecessary expenses, leading to significant savings in fuel and maintenance. 

• Reliability: A well-maintained fleet minimises the risk of breakdowns, ensuring vehicles are dependable and available when needed. 

• Safety: Regular maintenance and monitoring enhance vehicle safety, protecting drivers and cargo. 

• Productivity: Efficient operations maximise the use of resources, allowing businesses to accomplish more within the same timeframe. 

• Environmental Impact: Optimising fleet performance lowers emissions, contributing positively to environmental sustainability. 

• Customer Satisfaction: Timely deliveries and reliable service foster trust and loyalty among customers. 

By focusing on these areas, we ensure that our clients can rely on us for timely deliveries, ultimately driving long-term business success. 

FAW Trucks operates through an accredited dealer network, providing comprehensive sales and service support across Southern Africa. Our after-sales agents are trained to deliver emergency service support to customers anytime, anywhere, ensuring that we are there for them 24/7/365 facilitated through our internal CRM team, whether on or off-road.  

As more products incorporate advanced electronics and the industry gradually shifts towards electric vehicles, OEM aftersales teams need to be equipped with highly trained and skilled individuals. This ensures that they can effectively manage and service the increasingly complex systems found in modern vehicles. The rise in logistics businesses and expanding fleets further underscores the importance of having a robust aftersales team. FAW Trucks’ commitment to comprehensive parts supply, customer relationship management (CRM), and highly trained technicians provides a significant value add, ensuring that customers receive unparalleled support and service. 

About FAW Trucks Southern Africa 

FAW Vehicle Manufacturers SA (PTY) Ltd, established in 1994, is a leading global player in the commercial vehicle manufacturing segment, committed to delivering cutting-edge solutions. With over 71 years of experience globally and as one of the only OEM brands to offer such a diverse and extensive range from small to extra-heavy vehicles, FAW Trucks Southern Africa continues to be a trusted partner for businesses regionally and worldwide. Our comprehensive dealer network plays a vital role in ensuring that customers receive exceptional support and service throughout the African region. This network is strategically positioned to facilitate easy access to resources and assistance tailored to our clients’ unique needs and routes of business. Local production is supported by a state-of-the-art manufacturing facility in the Eastern Cape, where the majority of the range is assembled locally to meet the diverse demands of the Southern African market. This facility not only fosters local job creation but also ensures the delivery of high-quality commercial vehicles specifically designed for regional challenges. 

FAW Trucks Southern Africa is proud to announce its ongoing commitment to ensuring durability and longevity in its service offerings through comprehensive parts availability and expert service support. Under the leadership of Mr. Jian Yang, FAW SA CEO, the company continues to enhance its operational efficiency to meet the needs of its customers across Southern Africa.

Optimising Parts Availability 

Understanding the dynamics of parts demand is crucial for maintaining optimal stock levels across our dealer network. The FAW Parts Distribution Centre employs a systematic approach to categorise parts based on their demand:

• Fast-Moving Parts: Regularly utilised and volume stocked items that are required the most for our dealer network support structure. Ensuring that these essential components are always available are a key objective of the PDC team.  
• High-Value Parts: Defined by the premium quality and reliability associated with FAW products, these parts are vital for enhancing the overall performance and longevity of our vehicles.
• Specialised Parts: Unique components designed for specific models in the FAW range are categorised as specialised parts, which are critical for maintaining vehicle performance.
• Special Order or VOR Parts: Items not typically stocked but urgently needed due to specific vehicle requirements fall under special orders or Vehicle Off Road (VOR) parts, prioritised for rapid delivery.

By understanding the factors affecting inventory levels, the FAW Trucks PDC team have been able to ensure a seamless ordering, projection and stocking system to ensure enhanced parts support throughout the FAW Trucks network.  

Emergency Breakdown Support 

A recent example highlights the effectiveness of our service centre in responding to emergencies. When a fleet customer experienced a breakdown due to a middle differential component failure, our CRM department was contacted immediately. A technician was dispatched to assess the situation, confirming that a specialised part was required. Within one hour of the request, the part was picked, invoiced, and dispatched from our National Parts Distribution Centre. Remarkably, the vehicle was back in operation within 12 hours.  

“Our CRM department plays a vital role in coordinating these efforts,” Mr. Yang explained. “They ensure that customers are informed throughout the process and that technical assistance is dispatched promptly.”

Rapid Turnaround Initiatives 

To maintain the objective of a 72-hour turnaround time for vehicle failures, FAW has implemented several measures:

• Decentralised Stocking: Specific high-demand parts are strategically stocked at dealer locations along major transportation routes.
• Service Agreements: Partnerships with accredited service providers enhance support in remote areas.
• Cross-Border Dealer Agreements: Regular supply to cross-border dealers ensures consistent availability.

Innovative Systems for Future Growth 

FAW Trucks Sothern Africa are currently upgrading the complete computerized systems to align with market trends and improve service delivery. This includes developing an online parts booking system that integrates with our CRM department, facilitating seamless communication between dealers and customers.

Innovations in the parts distribution are essential as FAW strive to support our 24/7 service commitment. Additional hubs at key branches will be added to enhance localised support and reduce logistical challenges in the near future.  

Commitment During Peak Demand 

During peak periods such as the holiday season, the FAW Parts Distribution Centre remains operational with contingency plans in place to manage increased demand effectively. Standby staff will be available during public holidays to ensure continuous support for our dealer network and customers. “FAW Trucks South Africa is dedicated to delivering exceptional service and support,” concluded Mr. Yang. “Our focus on durability and longevity through comprehensive parts availability is unwavering as we continue to grow and adapt in this dynamic market,” he said.

About FAW Trucks Southern Africa

FAW Vehicle Manufacturers SA (PTY) Ltd, established in 1994, is a leading global player in commercial vehicle manufacturing segment, committed to delivering cutting-edge solutions. With over 71 years of experience globally, and as one of the only OEM brands to offer such a diverse and extensive range from small to extra-heavy vehicles, FAW Trucks Southern Africa continues to be a trusted partner for businesses regionally and worldwide. Our comprehensive dealer network play a vital role in ensuring that customers receive exceptional support and service throughout the African region. This network is strategically positioned to facilitate easy access to resources and assistance tailored to our clients’ unique needs and routes of business. Local production is supported by a state-of-the-art manufacturing facility in the Eastern Cape, where majority of the range are assembled locally to meet the diverse demands of the Southern African market. This facility not only fosters local job creation but also ensures the delivery of high-quality commercial vehicles specifically designed for regional challenges.  

FAW Trucks Southern Africa proudly celebrates a significant milestone in the sales of its flagship JH6 28.500FT model this year. This remarkable achievement underscores the model’s exceptional performance, reliability, and the trust it has garnered among our valued customers. Notably, sales of the JH6 28.500FT in 2024 (July) have already exceeded the total performance for the 2023 period, setting a robust foundation for the introduction of upcoming models in the Flagship JH6 range, which promise to elevate commercial trucking standards across the region in the coming period.   

The JH6 28.500FT has proven to be a game-changer in the commercial vehicle market, thanks to its advanced features and superior engineering. Equipped with China’s most fuel-efficient engine – a powerful 13-litre, 6-cylinder, 500HP common rail turbocharged and intercooled diesel engine – this model delivers unmatched fuel efficiency alongside a proven and robust performance. Customer testimonials highlight significant savings on fuel and operational costs, reinforcing its popularity across various sectors including mining, logistics, and transport.   

In 2024, FAW Trucks Southern Africa witnessed a substantial increase in demand for the JH6 28.500FT, reflecting its ability to meet diverse customer needs across multiple industry segments. The record sales figures not only highlight the model’s popularity but also reinforce FAW’s commitment to providing a reliable and efficient commercial range that adapts to the evolving market demands. 

In celebrating this remarkable market success, the FAW SA team have ensured that thorough research has been conducted in-line with the projected launch of the additions to the JH6 range pipeline. While focusing on the success of notable JH6 28.500FT features and specifications, upcoming additions will build on the current model’s strengths while incorporating elevated levels of cutting-edge technology and enhanced driver performance. Our comprehensive range offering positions FAW uniquely in the market as we introduce even higher-end models for our JH6 range. 
  

FAW Trucks Southern Africa’s commitment to delivering high levels of service and support is further reflected in the growth of our extensive dealer network across the entire Southern Africa region. Since our establishment, we have expanded our dealer presence significantly, ensuring customers receive timely assistance and comprehensive solutions tailored to their operational needs. Plans are already in place to further increase our network in 2025. 

As we look ahead, we are dedicated to maintaining our momentum in sales while preparing for future developments that will enhance our product range and reinforce our position in the market. The success of the JH6 28.500FT has become a notable point in the commercial segment across Africa, with exceptional quality performance and service support from both our head office and dealer network throughout 2024. 

About FAW Trucks Southern Africa 

FAW Vehicle Manufacturers SA (PTY) Ltd, established in 1994, is a leading global player in commercial vehicle manufacturing segment, committed to delivering cutting-edge solutions. With over 71 years of experience globally, and as one of the only OEM brands to offer such a diverse and extensive range from small to extra-heavy vehicles, FAW Trucks Southern Africa continues to be a trusted partner for businesses regionally and worldwide. Our comprehensive dealer network play a vital role in ensuring that customers receive exceptional support and service throughout the African region. This network is strategically positioned to facilitate easy access to resources and assistance tailored to our clients’ unique needs and routes of business. Local production is supported by a state-of-the-art manufacturing facility in the Eastern Cape, where majority of the range are assembled locally to meet the diverse demands of the Southern African market. This facility not only fosters local job creation but also ensures the delivery of high-quality commercial vehicles specifically designed for regional challenges.   

Johannesburg, South Africa – October – FAW Trucks Southern Africa continues to enhance its customer experience with its dedicated 24/7 CRM support division. The introduction of this new division during 2024 serves as an additional support function for the ever-growing dealer network across the Southern African region. 

Recognising the rapid growth of the commercial vehicle sector, with the South African transport and logistics market projected to reach R 260 billion in 2024, FAW Trucks Southern Africa understands that exceptional customer service is essential for success. Within this dynamic environment, the FAW team acknowledges that providing tailored solutions to all transport owners, such as a round-the-clock CRM support system, is crucial for total operational efficiency. This ensures that assistance is available at any time, day or night, minimising downtime and maximising productivity. Our commitment to providing reliable service aligns with our mission to empower businesses and enhance operational efficiency across the region. 

The CRM division was initiated with the objective of offering all FAW customers — large and small — a seamless and convenient way to access 24/7 assistance for breakdowns, parts, and product-related queries. Since its inception, the CRM team has seen a significant reduction in calls logged for both minor and major queries and has maintained a high success rate with their 72-hour turnaround objective. 

Customer Success and Service Excellence 

The impact of FAW’s comprehensive CRM support division has been significant, enabling the company to compete effectively with other European operations while fostering growth within the local segment. A notable example of this commitment occurred during the previous Christmas season when a customer experienced a breakdown in Zambia. Despite the holiday period, the FAW CRM and aftersales team, in collaboration with their Zambian counterparts, worked tirelessly to resolve the issue with minimal downtime, utilising every available resource. This dedication resulted in not only a satisfied customer but also led to additional truck purchases, demonstrating the direct correlation between exceptional service and customer loyalty. 

Technology and System Efficiency 

FAW’s marketing and IT departments have implemented cutting-edge technology and robust firewalls to ensure complete support and access to the 24/7 line. The company maintains multiple communication channels, including phone calls, emails, SMS, WhatsApp, and social media platforms, ensuring customers can easily reach support services. While operating with a streamlined call centre, staff are extensively trained to handle high call volumes and service requests efficiently. 

Importance of 24/7 Service Support in the Logistics Industry 

In an increasingly competitive landscape where customer expectations are higher than ever, providing 24/7 support is essential for maintaining operational efficiency and distinguishing oneself from competitors. Research by Zendesk reveals that nearly half of customers consider round-the-clock support a top component of good customer service. With FAW’s 24/7 CRM support, logistics companies can ensure their fleet operations are supported throughout a large network equipped with the best brand and product knowledge at their disposal. The FAW CRM team strives to maintain a standard turnaround time for failures of 72 hours; however, each case is handled individually based on its severity to ensure optimal outcomes. In an industry where every minute counts, providing immediate support reinforces customer loyalty and satisfaction, setting FAW Trucks apart as a leader in the commercial vehicle sector. 

Comprehensive Service and Warranty Support 

FAW Trucks supports its customers 24/7, 365 days a year, whether on or off-road. The dedicated CRM support number, 0800 079 555, is linked to a specialised Emergency Call Centre that handles a wide range of issues from fuel-related incidents to major mechanical failures. To ensure rapid response times, FAW maintains specific policies within its dealer network requiring the stocking of high-demand parts and round-the-clock call-outs. 

Customers benefit from comprehensive warranty coverage and peace of mind knowing their vehicles are supported no matter the distance covered or application used. 

Looking ahead, FAW Trucks Southern Africa has several initiatives planned to further enhance the operations of the CRM department and call centre to ensure even more accessibility, higher levels of customer care, and breakdown assistance. 

For more information about FAW Trucks Southern Africa and its 24/7 CRM support line, please visit  https://www.faw.co.za. For 24-hour FAW roadside assistance, you can reach us via WhatsApp at  060 836 4580  or call  0800 079 555. 

About FAW Trucks Southern Africa 

FAW Vehicle Manufacturers SA (PTY) Ltd, established in 1994, is a leading global player in commercial vehicle manufacturing committed to delivering cutting-edge solutions. With over 71 years of experience globally and as one of the only OEMs to have such a diverse and extensive range from small to extra-heavy vehicles, FAW Trucks Southern Africa continues to be a trusted partner for businesses regionally and worldwide.