FAW Trucks Southern Africa

Warranty & Aftersales Administrator

Written by

StephanieR

in

Location: Head Office

SPECIFICATIONS:

  • Warranty Claim Administration: Process and administer warranty claims in accordance with FAW policies and procedures.
  • Claim Review and Validation: Review and validate warranty claims for accuracy and completeness, ensuring compliance with company guidelines.
  • Dealer and Customer Support: Provide timely and professional support to dealers and customers, responding to inquiries and resolving issues related to warranty claims.
  • Data Entry and Record-Keeping: Accurately enter warranty claim data into the company’s database, maintaining up-to-date and accurate records.
  • Reporting and Analysis: Generate reports and analyse data to identify trends and areas for improvement in the warranty process.
  • Policy and Procedure Adherence: Ensure adherence to company policies and procedures, as well as regulatory requirements.
  • Collaboration with Cross-Functional Teams: Work closely with other departments, such as Technical and Parts to resolve warranty-related issues.
  • General aftersales administration as required. Provide administrative support to the aftersales team, including data entry, filing, document management, minute-taking etc.
  • Assist in coordinating schedules for customer/dealer meetings, ensuring timely and accurate service delivery.
  • Handle incoming inquiries from Dealers and Customers regarding aftersales services, warranty claims, and spare parts orders, providing prompt and helpful assistance.

REQUIREMENTS:

  1. Matric or higher
  2. Min 2 years’ experience in similar role in Commercial Industry.
  3. Code 8 licence

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